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      "text": "1. Change Management - Recognize that transformation of service provision can have significant impact on stakeholder experience and therefore carries a need for clear communication and change management. 2. Governance - Perform active and ongoing management of service providers and staff, including regular review of relevant metrics. Adjust incentives over time to keep service levels and cost performance on track.",
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      "text": "Our team brings deep experience in various aspects of academic programs including resource stewardship, scheduling, and mission realignment. These services can enable the Board to effectively allocate academic resources, improve labor market outcomes and economic opportunity, and contribute to critical higher education initiatives across all three universities. For example, our team can provide insight around academic schedule and resource costs to optimize course schedules and reduce facilities costs. Through deeper analysis, we can also work with the Board to improve student outcomes, and reduce inefficiencies due to curriculum duplication, overlap, and wastage. Below is a brief overview of the areas we typically look at within academic programs and how we can support improvements to curricula, schedules, and programs to gain efficiencies, improve services, generate revenues, and achieve the universities' mission.",
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      "text": "Area, Key Challenges, Key Opportunities; Residence Services, ..., ...; Athletics, ..., ...; Parking and Transportation Enterprises, ..., ...; Utility Systems, ..., ...",
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