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  "documentTitle": "Deloitte Iowa Efficiency Transformation",
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      "text": "Key Challenges & Opportunities in Technology. Although higher education institutions understand these requirements, aging technology systems make it exceptionally difficult to deliver on stakeholder needs...",
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      "text": "Area, Key Challenges, Key Opportunities; Infrastructure, Reducing the overall cost..., Partnering with the private sector...; Applications, Aging and expensive application systems, Leverage social media...",
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      "text": "IT Service, Description, Sample Benchmark KPI's; Wireline Telecom, The local and long distance charges..., Cost per minute...; Wireless Telecom, Cell phones, pagers..., Cost per device...; Software Applications Development, The efforts of an enterprise..., Costs per function point (FP)...; Software Applications Support, The resources required to run..., Cost per FP supported...; End User Survey, The End User Survey provides insights..., Quality of help desk...; Business Unit Survey, The business unit's level of satisfaction..., Confidence and satisfaction with IT...",
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      "text": "Table 25. Sample IT KPI's",
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