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      "text": "Program and Project Management: This is the program and project delivery component of IT. Key decisions involve the processes and procedures for managing the project portfolio and for project execution.\nSolution Delivery and Support: This includes the design, development, and day-to-day support of IT services. Key decisions focus on the service catalog, performance standards, and continuous improvement.\nIT Administrative Support Functions: These are the processes and procedures that must be performed to run IT like a business. Key decisions involve staffing, vendor sourcing and procurement, facilities management, and records management.",
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