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  "documentTitle": "Solving fashion’s product returns",
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  "authorName": "Roland Berger",
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      "text": "Some of the jobs that could arise to enable this transition will be all along the fashion value chain. Roles will be needed from design, material sourcing, to IT and data management, warehousing, post-use management, as the illustration above shows, to support the transition to more sustainable business models.",
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      "text": "Overall, to facilitate this transition towards a greener and more circular ecosystem, the fashion industry, government, and educational institutions will need to adapt their approach and training programmes to deliver on future requirements. A well-founded dialogue and rigorous plan will be needed to deliver the skills required to create a greener fashion industry that is also attractive to all stakeholders.",
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      "text": "At the logistics stage, with increasing volumes of online returns and pre-loved items requiring greater handling complexity due to remanufacturing or repair, demand for warehouse operations skills will soar. While companies can invest in robotics and attracting robotics engineers and supply chain planners, many handling steps in the process will stay manual and require a significant number of workers to process and repair returns in the warehouse. From a retail perspective, subsequent product resale will generate many new sales jobs. In 2019, the pre-loved market had a total of 3,765 stores specialised in selling second-hand goods, most of which were fashion-focused, and employed an average of 35,000 people.",
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      "text": "At the design stage, new skills will be required to develop designs that have longer durability and repairability built in to allow for CSBMs. As the whole industry moves online, employees skilled in technology and e-commerce, and data scientists will be required to provide, run, and maintain resale platforms or to digitally receive and re-list returned products. Additionally, to implement new virtual features such as sizing calculators and virtual avatars, technology staff will need to either develop the solutions or work with external providers to successfully integrate the technology. Data analysts will also be essential to develop a solid data base and track and steer initiatives in this transformation process.",
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      "text": "Figure 27: Overview of new skills/roles required in a greener fashion industry (non-exhaustive)",
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