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  "authorName": "Roland Berger",
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      "text": "Blockchain, tagging and barcode technologies can work well at the front end in tracking a product changing hands from one customer to another. They can also be used to track where the product was manufactured. More practical work needs to be done at the back end to apply these technologies usefully to supply chain tracking and traceability.",
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      "text": "Time horizon: Medium to long term; Target outcome: Returns handling; Main driver: Technology; Key stakeholders: Logistics providers, Retailers, Brands, Digital innovators, Investors, Manufacturers",
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      "text": "Streamlining returns logging: Rather than having store associates log returns into inventory manually, digital tags can simply be scanned, and the process is done automatically in a matter of seconds.",
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      "text": "Recommendations: Reducing shipping errors at the onset: Minimise avoidable returns by reducing shipping, picking, and packing errors at the start of the fulfilment process. A study conducted in the US showed that distribution centres are losing an average of US$ 585,000 a year due to mis-picks.",
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      "text": "Digital product passports for clothing refers to the use of tags featuring technologies such as QR code, RFID, NFC. technologies to identify and track the movement of products. Many brands and retailers have already adopted such technologies, e.g., Lululemon, Tesco, Nike, Decathlon.",
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