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      "text": "Case study: Zara\n\nStarting from 3 May 2022, Zara UK customers have been charged £1.95 when returning online purchases to third-party drop-off points...",
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      "text": "Free returns are beginning to go away. That’s the biggest initial driver to reduce returns. After free returns have been removed, brands and retailers can start to meaningfully tackle other drivers of returns such as size and fit.",
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      "text": "Charging for returns: Up until recently, established online retailers have been able to generate extremely high levels of customer traction by offering free returns...",
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      "text": "Awareness will rise and people will start to shop more consciously. Bigger retailers starting to charge for returns will make people think about how they buy.\n\nJemma Tadd, Head of Fashion, eBay",
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      "text": "Free returns are beginning to go away. That’s the biggest initial driver to reduce returns. After free returns have been removed, brands and retailers can start to meaningfully tackle other drivers of returns such as size and fit.\n\nVikesh Shah, New Business Director, Metail",
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