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  "documentTitle": "Solving fashion’s product returns",
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  "authorName": "Roland Berger",
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      "text": "One of the main cost elements in the reverse logistics process is labour. Several logistics participants discussed the benefits of technology such as scanners and monitors to automate the most manual and repetitive tasks and make efficiency gains. Use of technology and automation can also help to make the logistics fulfilment process more accurate, thereby reducing the number of returns that occur due to wrong products being sent. Another cost element for retailers is that of markdown and disposal. Participants were supportive of product tracking through RFID, QR codes or NFC tags, as these would enable fashion businesses to know the location of products along the supply chain and direct them to a store where they could be sold quickly. Retailers and brands can plan the journey of products, including returns, in a more efficient and sustainable way. Product tracking via RFID has many established use cases for inventory management, in-store operations, and customer engagement, but it also has the potential to unlock information about the redistribution and resale of products in a CSBM environment. For example, retailers operating CSBM models can use digital tags to understand and market the circularity of their products, raising customers' awareness on the value of extending product lifecycles.",
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      "text": "By putting tracking tags on all our products, we are able to scan the garment and it will tell us the best place for that return to go once we have deployed RFID.",
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      "text": "Digital product passports allow for interoperability between stakeholders, creating a more cost and operationally efficient supply chain system that generates greater value within each product.",
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      "text": "Almost 3/4 of costs of returns fulfilment cost is pure personnel. The biggest innovation is therefore not in fully automated warehouses, but in technology to support the efficiency and accuracy of our staff.",
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      "text": "Using technology, such as QR codes, we can label products with all the information needed to process returns quicker. It would bring back all the information, so retailers know who the customer is, what is being returned and why, the price, import and export dates, and the amount to be refunded.",
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      "text": "Almost 3/4 of costs of returns fulfilment cost is pure personnel. The biggest innovation is therefore not in fully automated warehouses, but in technology to support the efficiency and accuracy of our staff. - Franz von Bismarck-Osten, Director Sector Development eRetail & Fashion, DHL CSI",
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