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  "documentTitle": "Solving fashion’s product returns",
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  "authorName": "Roland Berger",
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      "text": "Returns are estimated to cost the UK fashion industry approximately £7 billion per year, which is likely to only increase as returns volumes rise if no radical action is taken.",
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      "text": "The sheer number of steps required means cost is incurred, in terms of warehousing space, transportation, and labour. There are also cost elements that are often overlooked, such as the cost of customer care when a customer asks about the status of their refund, the administrative resources required to process a refund, or the cost of other resources, such as energy. Returns are estimated to cost the UK fashion industry approximately £7 billion per year, which is likely to only increase as returns volumes rise if no radical action is taken. The growing financial impact of returns, combined with the environmental impact, has the potential to slow the industry's development towards a more sustainable state as suggested by the interviews.",
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      "text": "Returns handling is a complex process: When a parcel gets back, you have to receive it, open it, check the item, get a new ticket, fold it, and store it into the rack again. This process eats up all the margin of a mass-market item. Hans-Peter Hiemer, Managing Director, Assyst",
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      "text": "We see an increasing demand for reverse (circular) logistics services in the future that will make an expansion of logistics networks necessary to handle the additional volume. Franz von Bismarck-Osten, Director Sector Development eRetail & Fashion, DHL CSI",
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      "text": "Recent global events have led to a steep rise in supply chain costs and a challenging trading environment - putting further pressures on profit margins. Despite these pressures, the industry will benefit from continued investment in supply chain sustainability - such as the pursuit of alternative materials and wellbeing in the factory workplace. Dax Lovegrove, Global Director of Sustainability, Jimmy Choo & Versace",
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      "text": "Returns handling is a complex process: When a parcel gets back, you have to receive it, open it, check the item, get a new ticket, fold it, and store it into the rack again. This process eats up all the margin of a mass-market item. — Hans-Peter Hiemer, Managing Director, Assyst",
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