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  "documentTitle": "Solving fashion’s product returns",
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  "authorName": "Roland Berger",
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      "text": "The typical returns process shown in the illustration demonstrates a complicated, multi-step journey with various decision points along the way, including whether a garment should be cleaned and resold, recycled, or disposed of.",
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      "text": "The typical returns process shown in the illustration demonstrates a complicated, multi-step journey with various decision points along the way, including whether a garment should be cleaned and resold, recycled, or disposed of.",
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      "text": "Many retailers and logistics stakeholders discussed that part of the reason that fashion returns have a detrimental impact on both the environment and a fashion business’s financials was because returns are very complex to handle, hence incurring costs and eroding margin.",
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      "text": "Figure 19: Flow of returns through the fashion ecosystem",
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