{
  "docId": "019dd923-5de0-76bd-a165-59126082c3bc",
  "docSlug": "da8c5afac80dbcb5",
  "documentTitle": "Reshaping NYCHA support functions",
  "authorId": "misc",
  "authorName": "BCG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.401,
  "pageNumber": 86,
  "pageCount": 112,
  "prevPage": 85,
  "nextPage": 87,
  "slideType": "diagnosis",
  "function": "diagnose",
  "density": "overcrowded",
  "nDataPoints": 3,
  "notes": "Slide outlines diagnostic findings and strategic recommendations for facilities management.",
  "elementsJson": [
    "paragraph",
    "bullet_list"
  ],
  "metadataConfidence": 0.95,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a165-59126082c3bc/86",
  "deckHref": "/decks/019dd923-5de0-76bd-a165-59126082c3bc",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a165-59126082c3bc.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a165-59126082c3bc#slide-86",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Underutilized resources with many non-core functions performed in-house",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-f95a-705d-9757-79e86caadb4d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.3,
        "w": 0.7,
        "x": 0.27,
        "y": 0.65
      },
      "kind": "list",
      "text": "Sublease underutilized corporate office space – explore consolidating NYCHA's main corporate offices in one location and subleasing underutilized office space. Outsource enabling, non-core functions – outsource non-core services, including building services, mail services, security, reception, office, print, and imaging services, through bundled facilities management contract. Reduce or outsource central fleet – change current policies on vehicle use and allocation to reduce central fleet and vehicle and driver allocations. Improve commercial storefront occupancy – generate additional revenues by improving occupancy, rent rates, and rent collection at commercial storefronts at developments.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c7b62d25-b662-478c-ad39-8d366631d765",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "utilization rate: 35%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-f95a-705d-9757-7e713f76db5a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.2,
        "x": 0.05,
        "y": 0.385
      },
      "kind": "paragraph",
      "text": "Overview",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "11c06be3-2112-484e-965a-849e25b7e5a4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.7,
        "x": 0.27,
        "y": 0.16
      },
      "kind": "paragraph",
      "text": "Underutilized resources with many non-core functions performed in-house. The project scope entailed an assessment of the administrative support functions, which include Facilities Planning and Administration, General Services and Security. The Administration function currently delivers a wide range of services in-house for the Authority, including lease management of corporate facilities, management of fleet of corporate vehicles, repair and maintenance of horticultural equipment, print and imaging services, building services, and security for corporate facilities. The NYCHA-BCG team diagnostic identified opportunities to reduce expenses through more efficient use of current resources and outsourcing of non-core functions. Corporate office facilities are significantly underutilized with at least 15% and up to 50% under-utilized space, creating opportunity to sublease excess space. NYCHA also currently performs many non-core functions in-house, including building services, mail services, security, reception, office, print, and imaging services. Savings and efficiency gains could be possible through outsourcing these functions as most other agencies do. NYCHA also maintains a fleet of corporate vehicles, with only ~35% utilization for central fleet. Changing policies to reduce or outsource transportation could create symbolic change and generate savings.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "5e214bfa-4a46-40c5-8ccd-8fe99c81a27f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.2,
        "x": 0.05,
        "y": 0.8
      },
      "kind": "paragraph",
      "text": "Team Recommendations",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f0a733a2-6d41-44b4-9399-4cceeed8a2f7",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.8,
        "x": 0.04,
        "y": 0.08
      },
      "kind": "title",
      "text": "Facilities Planning, General Services & Security (I/II)",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2cd7d339-6adb-4a13-8044-7982b4195960",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 112,
      "from": 49,
      "beatId": "55d037b9-055e-4f1b-9888-c8e5fc1448e7",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Impact & Next Steps",
      "beatSlug": "consultants-gambit-impact-next-steps",
      "evidence": "Pages 49-112 outline the expected impact and next steps for implementation",
      "position": 4,
      "confidence": 0.8,
      "parentBeatName": "Resolution",
      "parentBeatSlug": "resolution"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}