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  "documentTitle": "Reshaping NYCHA support functions",
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      "text": "Much more efficient ($7M annual savings) eligibility function",
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      "text": "NYCHA has begun implementation of the changes... 18 FTE savings have been achieved... Total headcount reduction of 33 FTEs is planned by June 30, 2013; NYCHA to implement performance management... Starting in 2013... develop and implement online capability",
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      "text": "Much more efficient ($7M annual savings) eligibility function; Faster cycle time to process applicants (from up to 12 months to target of 60 days); Highly-innovative, fully-functional online capability; Target 63% of interviewees renting a unit",
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      "text": "ATAD (II/II)",
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