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      "text": "Key gaps in positions and capabilities; Perception by stakeholders",
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      "text": "Key senior positions are either vacant or filled by individuals in 'acting' capacity; Lack of sufficient resources with required skills; Investment in technology required to support evolving needs of the business does not get funded; Risk that key stakeholders don't feel appropriately brought along; Lack of awareness about the change program",
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      "text": "Provide a plan with timeline and resources; Engage high caliber executive search firms; Require departments to have a hiring and training plan; Leverage newly created IT Governance; Proactively engage with labor unions, City Hall and HUD; Regularly communicate updates",
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      "text": "Continued success requires that NYCHA addresses ongoing challenges and risks (III/III)",
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