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  "notes": "Uses Harvey balls to represent qualitative scores for service improvements.",
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      "text": "1. Harvey balls based on score. 27-32: 1/4, 33-38: 1/2, 39-45: 3/4, 46-52: 1. Score indicates the percent of respondents who indicated that that improvement would lead them to significantly shift towards online services instead of paper bills. Source: Consumer internet-based research, 11/09, n=1736; BCG analysis; Sender research, 11/09",
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