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      "text": "Acknowledgments\nThe authors would like to thank the following for their contributions to this report:\nResearch Lead\nLaurie A. Henneborn\nInnovation Lead, Accenture Operations\nSohini Raychaudhuri\nMarketing and Communications Lead, Accenture Operations\nLinda Zanella\nProject Team\nSusan Austin, Regina Maruca, Paul Nunes, Tomasz Sloniewski, Praveen Tanguturi, Ph.D., and Jonathan Thomas",
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      "text": "Kaushal Mody\nGrowth and Strategy Lead, Accenture Operations\nkaushal.m.mody@accenture.com\n\nKaushal Mody is a global business leader in Accenture Operations and a member of the Accenture Global Leadership Council.",
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      "text": "Manish Sharma\nGroup Chief Executive, Accenture Operations\nmanish.sharma@accenture.com\n\nManish Sharma is group chief executive of operations services and a member of the Accenture Global Management Committee.",
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