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  "documentTitle": "Digital Economy: Trends, Opportunities and Challenges",
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      "text": "1. Knowledge-intensive sectors, highly digitized\n2. Capital-intensive, potential to further digitize their assets\n3. Service sectors with long tail of small firms having room to digitize customer transactions\n4. B2B sectors with the potential to digitally engage and interact with their customers and users\n5. Labor-intensive sectors with the potential to provide digital tools and skills to their workforce\n6. Large, localized, low productivity could transform for productivity and delivery of services",
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      "kind": "source-note",
      "text": "SOURCE: BEA; BLS; US Census; IDC; Gartner; McKinsey social technology survey; McKinsey Payments Map; LiveChat customer satisfaction report; Appbrain; US contact center decision-makers guide; eMarketer; Bluewolf; Computer Economics; industry expert interviews; McKinsey Global Institute analysis",
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