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  "documentTitle": "Customer loyalty and Convenience",
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  "authorName": "Kearney",
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  "notes": "The slide uses a bubble-style visualization to contrast the massive $3,500 billion impact of COVID-19 against smaller historical events.",
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      "text": "According to the International Labour Organization, COVID-19 related disruption wiped out over $3,500 billion of global income, surpassing the combined impact from all disruptive events to the supply chain over the last 10 years.",
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