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  "documentTitle": "Customer loyalty and Convenience",
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  "authorName": "Kearney",
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  "notes": "The slide uses a 'some say... but some don't' rhetorical structure to challenge a common business assumption.",
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      "text": "of consumers have backed out of a purchase because it was inconvenient for them.",
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      "text": "Source: NRF Convenience and the Consumer, January 2020",
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