{
  "docId": "019dd923-5de0-76bd-a164-d1172d744850",
  "docSlug": "5ed2948670d00135",
  "documentTitle": "Customer Experience: The 14BN Risk Noted for Discussion",
  "authorId": "misc",
  "authorName": "Oliver Wyman",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.414,
  "pageNumber": 38,
  "pageCount": 43,
  "prevPage": 37,
  "nextPage": 39,
  "slideType": "other",
  "function": "establish_context",
  "density": "dense",
  "nDataPoints": 2,
  "notes": "The slide showcases various thought leadership reports and describes the methodology of their Customer Experience Centre of Excellence.",
  "elementsJson": [
    "screenshot",
    "bullet_list"
  ],
  "metadataConfidence": 0.9,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a164-d1172d744850/38",
  "deckHref": "/decks/019dd923-5de0-76bd-a164-d1172d744850",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a164-d1172d744850.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a164-d1172d744850#slide-38",
  "components": [
    {
      "bbox": {
        "h": 0.6,
        "w": 0.4,
        "x": 0.08,
        "y": 0.25
      },
      "kind": "image",
      "text": "Collage of Oliver Wyman thought leadership reports",
      "attrs": null,
      "subkind": "infographic",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "009e67db-a1e5-49e9-8924-e0349748f57b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.4,
        "x": 0.54,
        "y": 0.38
      },
      "kind": "list",
      "text": "Continuous capturing of relevant benchmarks, methods and best practice models from across the globe",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "3df99feb-43f9-44ad-b032-d5a86fa93ce9",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.4,
        "x": 0.54,
        "y": 0.25
      },
      "kind": "list",
      "text": ">30 partners with focus on retail business and operating model transformation, focussed on Customer Experience",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "5fd08158-12b2-43d9-89bc-2049d00248b4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.4,
        "x": 0.54,
        "y": 0.5
      },
      "kind": "list",
      "text": "Ongoing online surveys on ~3,000 clients per country, around aprox. 200 key customer experience interactions...",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "90a246e1-c173-4d85-b417-097565f04545",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.4,
        "x": 0.54,
        "y": 0.68
      },
      "kind": "list",
      "text": "This survey is part of a series of surveys already performed in France, Italy, UK, Germany, Spain, Nordics and Russia",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ae39a311-380b-4562-b983-7329ba0d3f60",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.35,
        "x": 0.05,
        "y": 0.05
      },
      "kind": "title",
      "text": "Deep industry knowledge",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2b6f8def-50a4-47de-a83c-ac840fe9de80",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.3,
        "x": 0.05,
        "y": 0.2
      },
      "kind": "title",
      "text": "Leading intellectual capital",
      "attrs": null,
      "subkind": "subtitle",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "4bec5c70-97cb-4ce2-bff4-9b80103123ac",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.4,
        "x": 0.54,
        "y": 0.2
      },
      "kind": "title",
      "text": "OW Customer experience Centre of Excellence",
      "attrs": null,
      "subkind": "subtitle",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "76352e97-7232-4b35-817a-2c47633c8cb9",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "List presentation",
      "slug": "list-presentation",
      "agent": null,
      "layer": "slide",
      "matchId": "1edbf0e7-68a0-43cf-a937-72f0d7835037",
      "evidence": "list/bullet",
      "confidence": 0.6
    }
  ],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}