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  "documentTitle": "Global Automotive Study 2023",
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      "text": "Offering these features may be a great opportunity to counter customers' skepticism regarding decreasing battery life over time and benefit from CLV.",
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      "text": "Digital services will be hygiene factors. These digital services should include the management of car features, maintenance, and daily usage instead of forcing another channel to the customer.",
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      "text": "Battery leasing and swapping are additional differentiators. Offering these features may be a great opportunity to counter customers' skepticism regarding decreasing battery life over time and benefit from CLV.",
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      "text": "Sharing of vehicle and personal data. Manufacturers should create access to technical specs and customer behavior data and use it to improve the technology and further increase profits.",
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      "text": "Customers still need convincing regarding Vehicle2Grid/Vehicle2Load. Monetization strategies will be essential. Customers need to directly participate in future revenue models to get them fully on board.",
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      "text": "Source: Simon-Kucher global automotive study April 2023 (n=8235); Overall sample size per question might vary (e.g. due to preselected answers)",
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      "text": "How to act? Additional revenue sources",
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