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  "documentTitle": "Retail banking survey Sustainability and retail banking",
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      "text": "Of the retail banks included in our survey, ASN Bank and Triodos are seen as the most sustainable. They have the greenest customer base supported by the highest customer satisfaction and lowest likelihood to switch.",
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      "text": "Of the retail banks included in our survey, ASN Bank and Triodos are seen as the most sustainable. They have the greenest customer base supported by the highest customer satisfaction and lowest likelihood to switch. The top-3 Dutch banks have a comparable customer breakdown from a sustainability perspective, where ING and ABN AMRO are seen as less sustainable than Rabobank.",
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      "text": "1) Ranking of banks on sustainability based on customer perspective; 2) 93 observations are attributed to SNS, Regiobank, Knab and Bunq and therefore not representative enough to show / Source: Roland Berger customer survey retail banking 2022",
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