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  "documentTitle": "Retail banking survey Sustainability and retail banking",
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  "notes": "The slide uses a custom matrix-like layout to segment customers into 'green' (believing/acting) and 'brown' (non-believing) categories.",
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      "text": "95% of survey respondents believe that people can make a difference in combating climate change, and more than 50% already act on this belief.",
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      "text": "As global temperatures continue to rise, climate change will affect our environment, our health, our safety and thus our lives. Many people are already feeling these effects. 95% of survey respondents believe that people can make a difference in combating climate change, and more than 50% already act on this belief. Only 5% do not believe in climate change or that people can have an impact on it.",
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      "text": "Source: Roland Berger customer survey retail banking 2022",
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      "text": "Customer sustainability",
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