{
  "docId": "019dd923-5ddf-7308-8fca-3e0f4ce55e39",
  "docSlug": "36937f63a75167bf",
  "documentTitle": "Retail banking survey Sustainability and retail banking",
  "authorId": "RolandBerger",
  "authorName": "Roland Berger",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.333,
  "pageNumber": 3,
  "pageCount": 12,
  "prevPage": 2,
  "nextPage": 4,
  "slideType": "kpi_dashboard",
  "function": "analyze_data",
  "density": "overcrowded",
  "nDataPoints": 13,
  "notes": "The slide uses a combination of a bar chart for historical trend and a horizontal bar chart for factor ranking.",
  "elementsJson": [
    "bar_chart_vertical",
    "bar_chart_horizontal",
    "bullet_list",
    "paragraph"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ddf-7308-8fca-3e0f4ce55e39/3",
  "deckHref": "/decks/019dd923-5ddf-7308-8fca-3e0f4ce55e39",
  "deckJsonHref": "/decks/019dd923-5ddf-7308-8fca-3e0f4ce55e39.json",
  "deckAnchorHref": "/decks/019dd923-5ddf-7308-8fca-3e0f4ce55e39#slide-3",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Customers consider a user-friendly app the most important requirement, with safety & reliability a close second.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-dfa7-70a9-9012-f30b9de62659",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.35,
        "x": 0.33,
        "y": 0.45
      },
      "kind": "chart",
      "text": "Ranking of satisfaction factors for retail banks ['22; n=1,001]",
      "attrs": null,
      "subkind": "bar-horizontal",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "4b542340-04cd-425a-8ccb-82bd9048154f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.25,
        "x": 0.04,
        "y": 0.45
      },
      "kind": "chart",
      "text": "Average grade of retail banks ['18-'22; n=1,001]",
      "attrs": null,
      "subkind": "bar-vertical",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ebb80d84-0a0f-43e2-9b56-7dc1d2a4b013",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.23,
        "x": 0.73,
        "y": 0.45
      },
      "kind": "list",
      "text": "Key takeaways: Customers consider a user-friendly app the most important requirement, with safety & reliability a close second. Sustainability is not yet seen as a factor in customer satisfaction.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b417927d-6ead-4cab-96e2-9846e9a55fd9",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Customer satisfaction score: 7.7",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-dfa7-70a9-9012-f626e36a9ae4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.06,
        "w": 0.92,
        "x": 0.04,
        "y": 0.23
      },
      "kind": "paragraph",
      "text": "Our survey indicates that overall customer satisfaction with retail banks is high, and even slightly higher than in 2018. Customer satisfaction is mainly influenced by the user friendliness of mobile apps and websites, and the safety and reliability of a bank.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "78018e77-357c-478e-ba4a-7dd16ad36bf3",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.5,
        "x": 0.04,
        "y": 0.91
      },
      "kind": "source-note",
      "text": "Grades in 2018 were measured on a scale from 1 to 10 / Source: Roland Berger customer survey retail banking 2018 and 2022",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "5143570f-815a-49da-82a8-66f4143b2a73",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.25,
        "x": 0.04,
        "y": 0.1
      },
      "kind": "title",
      "text": "Customer satisfaction",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "4528c39d-6448-41ea-85c6-df3ae4002828",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}