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  "documentTitle": "Retail banking survey Sustainability and retail banking",
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  "authorName": "Roland Berger",
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  "notes": "The slide highlights a shift in customer priorities where sustainability is becoming a key driver for bank switching.",
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      "text": "If the current trend in climate awareness and action continues, the customer base of these traditional banks is at risk.",
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      "text": "customer belief in climate action: 95%",
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      "text": "ASN Bank and Triodos Bank are considered the most sustainable banks in the Netherlands. The traditional banks ING, ABN AMRO and Rabobank are seen as less sustainable. If the current trend in climate awareness and action continues, the customer base of these traditional banks is at risk. To retain and attract customers, traditional banks must increase their sustainability efforts by improving and enriching their product offerings.",
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      "text": "Our survey – conducted among 1,000 customers of Dutch banks – shows that 95% believe that people can make a difference for the climate and foresee an important role for banks in accelerating sustainability.",
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      "text": "Climate change is one of the key challenges of our time. From companies to individuals, actions to combat its effects are becoming unavoidable. Retail banks are no exception: customers expect them to contribute to making our world more sustainable. Although overall customer satisfaction with retail banks is high and the likelihood of switching banks is low, sustainability has become the key driver behind going to another bank.",
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