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  "documentTitle": "10th Operations Efficiency Radar",
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  "notes": "The slide uses a custom visual layout to categorize levers. It includes a legend for symbols (arrows) and 'NEW' tags.",
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      "text": "Non-focus areas for the Operations Efficiency Radar 2019; Flop lever (falling – worse ranking than in 2018); Flop lever (climbing – better ranking than in 2018); New in the flop 10 since last year",
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      "text": "Product Portfolio, Innovation, R&D, Procurement, Production, Logistics, Sales & Marketing, Service & After-Sales, Controlling & Finance, Working Capital Management, Administration & Overhead",
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      "text": "Source: Survey results of Operations Efficiency Radar 2018 and 2019",
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