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  "documentTitle": "Navigating payments matrix",
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      "text": "One of the main challenges at any organisation is determining how to best allocate precious resources to bring about the types of change required to not only manage through the crises of today, but be successful tomorrow. We’ve created a framework that gives examples of how payment leaders can determine gaps and priorities (see Figure 8). Accelerated by the pandemic, the shift to a cashless society and the increasingly complex role played by payments create a once-in-a-lifetime opportunity for the payments industry to lead in financial services. At the same time, by becoming a cornerstone of the global economy, payments can serve as a catalyst for economic growth, innovation and inclusion. You now need to define what your role will be in this evolution. To successfully secure your tomorrow, today, it is critical for you to understand what you need to do to stay relevant and how to improve the customer experience and contribute to a bigger societal purpose.",
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      "text": "As the sector evolves, we need to ensure our current and future payment systems can deliver value and innovation while mitigating systemic risks. Some of the changes involved may unfold in ways we can predict, but many will not.",
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      "text": "As the sector evolves, we need to ensure our current and future payment systems can deliver value and innovation while mitigating systemic risks. Some of the changes involved may unfold in ways we can predict, but many will not. — Matthew Hunt, COO and Interim CEO, Pay.UK",
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      "kind": "title",
      "text": "A new way to think about the future of your business",
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