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  "documentTitle": "Global Consumer Insights Survey 2023 ME",
  "authorId": "PwC",
  "authorName": "PwC",
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  "notes": "The slide highlights consumer reactions to supply chain disruptions, specifically focusing on switching behaviors and mitigation strategies.",
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      "kind": "callout",
      "text": "These figures demonstrate the opportunity for retailers that can resolve their supply chain issues to take market share.",
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      "text": "Bar chart showing frequency of consumer actions: 44%, 41%, 36%, 36%, 30%, 29%, 29%, 29%, 27%, 24%",
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      "text": "Consumer action frequency: 44%",
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      "text": "Faced with these supply chain and logistics issues, consumers employ a range of actions to address and overcome them (Figure 2). More than 40% of consumers in the UAE, Saudi Arabia and Egypt will use comparison sites and shop from multiple retailers as corrective measures. Some 36% would either switch to buying online or from another retailer’s store, 29% would buy another brand, and the same proportion would switch to retailers’ own-brand products. These figures demonstrate the opportunity for retailers that can resolve their supply chain issues to take market share.",
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      "text": "Longer than expected delivery times were the second most common issue faced, and out of stock products are a problem that 27% of online shoppers said they frequently face. A quarter of respondents cited the quality of purchased goods as one of the common issues encountered while shopping online, a similar proportion as in-store (24%).",
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      "kind": "paragraph",
      "text": "Online shoppers share the same concerns. Almost half (48%) of consumers from the region claim to have experienced rising prices for household goods while shopping online, and this price inflation ranked as the most pressing issue for 27% of regional respondents.",
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      "kind": "source-note",
      "text": "Base: Those who have rated frequently or almost always for at least one option online or in a physical store, Middle East (771)",
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      "kind": "title",
      "text": "Figure 2: How frequently have you taken actions as a result of supply chain issues?",
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