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  "documentTitle": "Crossing the lines Fintech",
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      "text": "Clarity and agreement on objectives are therefore essential.",
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      "kind": "paragraph",
      "text": "see it when TMT companies share mutually beneficial technology, supporting employee and — most importantly — customer relationships with FS firms, or when FS organisations bring products, markets and regulatory expertise to the TMT.",
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      "text": "For instance, the FS executives we surveyed mainly view fintech collaboration as a way to gain access to technology and innovation. For TMT leaders, though, access to customers’ data could be the big draw. For example, if a telecom company wants to offer payment services using support from an FS firm, it may just want to add functionality rather than make money. The payments data could also offer a gold mine of insight into customer preferences and behaviour. In situations like this, FS organisations have to determine how open they want to be and what the right balance is in providing convenience and experience while protecting customer data. Clarity and agreement on objectives are therefore essential.",
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      "evidence": "Exhibits 1-5: tech priorities, fintech embed rates, product maturity charts.",
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