{ "docId": "019dd923-5ca1-7489-b63a-396ab694b161", "docSlug": "3312ec45c65a617b", "documentTitle": "Crossing the lines Fintech", "authorId": "PwC", "authorName": "PwC", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "landscape", "aspectRatio": 1.414, "pageNumber": 19, "pageCount": 29, "prevPage": 18, "nextPage": 20, "slideType": "initiative_list", "function": "recommend", "density": "dense", "nDataPoints": 0, "notes": "The slide outlines three key areas: managing technology impact, shifting workforce to digital, and creating an attractive culture.", "elementsJson": [ "numbered_list", "photo" ], "metadataConfidence": 1, "imagePath": null, "slideHref": "/slides/019dd923-5ca1-7489-b63a-396ab694b161/19", "deckHref": "/decks/019dd923-5ca1-7489-b63a-396ab694b161", "deckJsonHref": "/decks/019dd923-5ca1-7489-b63a-396ab694b161.json", "deckAnchorHref": "/decks/019dd923-5ca1-7489-b63a-396ab694b161#slide-19", "components": [ { "bbox": null, "kind": "callout", "text": "The productivity agenda: Moving beyond cost-cutting in financial services, finds that the biggest barrier to digitisation in FS organisations isn't technology, process or data, but people.", "attrs": null, "subkind": null, "toolName": "Visual emphasis", "toolSlug": "visual-emphasis", "confidence": null, "componentId": "019dd951-d9f3-76ef-9946-7d577ad6ea33", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.75, "w": 0.33, "x": 0.67, "y": 0 }, "kind": "image", "text": null, "attrs": null, "subkind": "photo", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "b24aea0f-e241-4915-ae7b-5a0718d94867", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.65, "w": 0.3, "x": 0.05, "y": 0.28 }, "kind": "list", "text": "1. Manage the real impact of technology: The impact of technology on the workforce is often misunderstood. Rather than whole divisions being automated out of existence, we're seeing parts of jobs being replaced and augmented. Think about which skills your workers really need, given the new shape of their day-to-day jobs. Technology could commoditise many aspects of FS delivery, so a rethinking of operating models is necessary, too, as organisations seek to identify and focus on areas that offer real differentiation and outsource or automate others. Remember when considering new operational models that many of the most important skills you'll need people to have are ones that can't be replicated by machines, such as creativity, engagement and emotional intelligence. Also, anticipate and address inevitable resistance to, fear of and anxiety about technology and upskilling inside and outside your organisation — among your employees, service providers, counterparties, communities, etc. Consider their different needs and resist the 'one size fits all' approach to stakeholder engagement. Consider segmenting your various stakeholders and customers into different personas to understand and address differing needs and wants.", "attrs": null, "subkind": "numbered", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "05968cbf-dfc3-4c8f-827d-61ec0935768a", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.45, "w": 0.3, "x": 0.36, "y": 0.24 }, "kind": "list", "text": "2. Shift your workforce from analogue to digital: As you modernise your workplace, it will be important for workers to learn how to use digital tools and make the most of the time technology frees up for them. The executives we surveyed expressed that fintech-enabled product development and growth can't happen without digital expertise and understanding. And a recent PwC report, The productivity agenda: Moving beyond cost-cutting in financial services, finds that the biggest barrier to digitisation in FS organisations isn't technology, process or data, but people. This is why it's critical that you find new, effective ways to boost the digital IQ of your workforce. You need to get your people comfortable with new and emerging technology and instil in them the skills, mind-set and behaviour of innovation. A digital workforce will be better able to boost productivity, realise returns on fintech investments, drive change and enhance customer experience.", "attrs": null, "subkind": "numbered", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "3704541c-9103-4680-893e-f6107dbc8be7", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.25, "w": 0.3, "x": 0.36, "y": 0.65 }, "kind": "list", "text": "3. Focus on creating an attractive culture and people experience: Reimagining your company culture, decision-making models, employee management practices and working environment are vital to attracting the workers you need (who are probably used to the pace and freedom of startups). 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