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  "documentTitle": "Crossing the lines Fintech",
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      "text": "Diverging bar chart comparing TMT and FS responses",
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      "text": "Percentage of respondents: 13.2%",
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      "kind": "paragraph",
      "text": "What do you think are the most important areas for customer retention in the context of emerging technology (e.g., artificial intelligence, robotics, Internet of Things)?",
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      "text": "Base: All TMT respondents (260); all FS respondents (248). Ranked based on index analysis; excludes “don’t know” and “other” responses. Source: PwC Global Fintech Survey 2019",
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      "text": "Exhibit 4: TMT and FS firms differ on how best to use fintech to retain customers",
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