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      "text": "For us, quality is not only compliance with legislation and professional requirements. It is also a question of how we meet the needs of society, add value to our clients and manage the professional and personal development of our people.",
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      "text": "What we have achieved in 2017/2018: The results of our internal and external reviews of Assurance files reflect progress. Assurance has reviewed its plans for quality and key aspects of the existing plans have been extended and intensified. We continued to update our quality, risk and compliance framework; one of the biggest projects last year was GDPR.",
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      "text": "Our organisation is GDPR ready. The European General Data Protection Regulation ('AVG' in Dutch) came into effect as from 25 May 2018. GDPR has considerable impact on the way we deal with and process data...",
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      "text": "Quality and risk management: Critical success factor, Why critical?, Our approach. Continuous improvement... We lose both credibility... Quality and risk... Testing...",
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      "text": "3. Building on the quality of our service offerings and delivery",
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