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      "text": "The only constant has been our continuous need to change – looking constantly at how we can do things differently and better, always making choices that we hope and expect will safeguard our future.",
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      "text": "Contents, Foreword, Key statistics, Report of the Supervisory Board, Report of the Board of Management, Financial statements Holding PricewaterhouseCoopers Nederland B.V., Information about PwC, Appendices",
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      "text": "The power of our organisation lies in the integrated services we provide. Combining knowledge and experience is a must for achieving quality. This applies equally to audit and (tax) consulting work, which is why our various Lines of service, ever increasingly supported by greater use of technology, are working together in the interests of society and clients in the overriding belief that it is people who make the difference – even in the digitalised organisation that we aspire to become. More than we realise, success and failure are determined by ‘how’ we do things – with each other, with our clients, within society. So we must put ourselves in others’ shoes and be prepared to be open to critical input. We must also not shy away from robust dialogue and for this we need to have strong trust-based relationships with our stakeholders. Our societal responsibilities cover more than just the services we provide to clients. Our own business practices must be more sustainable, and we have embraced the sustainable development goals of the United Nations. We have set ourselves the goal of being fully circular by 2030. We are moving forward in the areas of electric mobility, separation of waste and renewable energy. The ultimate challenge here for the coming years is to reduce our CO2 footprint. An impactful sustainability agenda can provide powerful momentum to our purpose.",
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      "text": "The 125-year anniversary was an excellent moment for us to take stock amongst ourselves of the organisation that we have become: a terrific organisation, with clients that value us, with more than 5,000 committed colleagues, with a powerful brand, and with solid financial results that enable us to invest in our people, our quality and our services. But we have no time to dwell on this. Our future demands that we be bold enough to leave behind the past and embrace the future, particularly at this time when our sector is under so much pressure. We are increasingly being judged on the probity of our intentions and the credibility of the way we do business. We need to live up to our ambitions and achieve them. Only then will we be trusted and accepted as an organisation that can learn from mistakes. To achieve this, we are building a future-proof, purpose-led and values-driven organisation. We are convinced that our culture and behaviour will determine our future and what we will become. So we continue to focus on culture and behaviour as drivers for change. We are being held to account for the speed and transparency of this change, so we need to more keenly challenge ourselves to demonstrate what it is that we do and where it is taking us – even when things are difficult or go badly.",
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      "text": "It was 125 years ago this year that Emanuel van Dien laid the foundations for our present organisation – a long history of highs and lows, mergers and demergers, booming business and financial and social crises. The only constant has been our continuous need to change – looking constantly at how we can do things differently and better, always making choices that we hope and expect will safeguard our future. This continuous need to change is what characterises our people and our organisation and what enables us to be able to continue to fulfil the important position of trust that we have in society.",
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