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  "notes": "This is a page from an annual report detailing corporate governance and ethical standards.",
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      "text": "Compliance with the Code of Conduct is not voluntary. It is an integral part of the contract of employment signed by all partners and staff.",
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      "text": "Complaints and notifications procedures\nThe Code of Conduct provides a complaints procedure (covering complaints in the personal area) and a notification and whistle-blower procedure (covering suspicions of professional misconduct).",
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      "text": "In addition to having procedures covering the matters that affect our technical expertise, integrity and independence, we also have a global Code of Conduct that concisely and clearly sets out what we stand for and what is expected of us. We have adopted our Code of Conduct from the global PwC network code.",
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      "text": "The Code of Conduct is a mandatory element of our training and development programmes. Every new staff member is given an e-learning which specifically addresses the handling of dilemmas. The Code of Conduct is also covered in other training modules.",
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      "text": "Neither the Complaints Committee nor the Business Conduct Committee is empowered to levy sanctions. The Complaints Committee submits recommendations to the Code of Conduct Partner, who can, depending on the seriousness of the offence, decide to involve the Board of Management. The Business Conduct Committee submits recommendations to the Board of Management. Also depending on the seriousness of the offence the committees can recommend a sanction that can take the form of a warning, written notification, suspension or dismissal.",
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      "text": "Compliance with the Code of Conduct is not voluntary. It is an integral part of the contract of employment signed by all partners and staff. By signing the letter of engagement, our clients also confirm through the terms and conditions that they will act ethically, and we require suppliers to agree to our supplier conditions which include a passage on ethical behaviour.",
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      "text": "The Code of Conduct is based on our values and provides guidance to our staff and partners as to how they should behave and conduct themselves in a variety of differing circumstances and situations. In practice, what this means is that we expect all PwC staff and partners to behave with respect, dignity, honesty and courtesy. We have deliberately framed our Code of Conduct in general terms, as guidelines cannot be devised for all situations and we believe that our people are very well placed to make their own decisions sensibly and to consult with colleagues where needed.",
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      "text": "Complaints from external parties\nThird and external parties can also file a complaint. Information on this is set out on our website.",
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      "text": "Notifications in the personal area cover, for instance, intimidation, aggressive behaviour or discrimination, and complaints notified of this nature are dealt with by the Complaints Committee. Notifications of suspected professional misconduct (for instance improper acceptance of gifts or deliberate mis-invoicing) are dealt with by the Business Conduct Committee.",
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      "text": "Those who may have or have complaints in the personal area or who suspect professional misconduct can confide in one of 24 Confidential Counsellors within our organisation. The counsellors look into how issues arising in the workplace can be resolved and they can provide guidance to those contemplating to file or filing a complaint.",
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