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      "text": "Cooperation between traditional banks and new entrants is important, but agreeing on optimal ways of working can take time. Meanwhile, banks should focus on delivering a reinvented and improved customer experience.",
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      "text": "Finding the “sweet spot” between competition and co-operation where traditional banks and FinTechs truly collaborate might be cumbersome, but once a modus operandi is established, both parties will profit. Only then will the banks be able to stem the tide of business model disaggregation by new entrants in the FinTech space; by partnering with well-established traditional banks, FinTechs will gain customer trust, client data and recognition that will allow them to thrive.",
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      "text": "CEO of one of the leading banking groups in Latin America.",
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      "text": "Banks should start simplifying products and services to facilitate comparisons between the market players and reduce client confusion. In parallel, it is crucial that banks design products with the user experience in mind instead of the common “processes as design guidelines” approach. Finally, banks should listen to customer feedback and use it to develop appropriate offerings in a timely manner. These actions must be taken regardless of the FinTech-caused disruption.",
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      "text": "Traditional players may already have some streamlined and digital capabilities, but they should integrate their multiple digital channels into an omni-channel customer experience, while leveraging their existing customer relationships and scale. Banks need to provide holistic solutions by tailoring their offerings to customer expectations. They can support these efforts by using newfound digital channels to collect customer data to better predict customers’ needs, offer compelling value propositions and generate new revenue streams.",
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      "text": "Clients expect offerings, contacts and overall relationships with banks to be seamless, and address their particular needs. Even if there is no simple “one size fits all” solution, there are some universal steps that will help banks get closer to what their customers expect.",
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      "text": "Cooperation with FinTechs could definitely make the task of becoming customer-centric easier to achieve as the new entrants have important complementary skills. On their side, FinTechs could benefit greatly from partnerships with traditional banking players that possess insightful customer data. Spending patterns and wealth data could be important indicators for FinTechs tailoring the next game-changing solutions. Further, leveraging legacy banks’ customer reach and regulatory prowess could allow FinTechs to focus on what they do best – meeting 21st century customer needs in new and creative ways.",
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