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  "documentTitle": "Customers in spotlight FinTech banking",
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  "notes": "The chart is a bubble matrix plotting importance vs likelihood to respond, with bubble size representing the number of FinTech companies.",
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      "text": "The trends in the upper right quadrant of the chart reflect those that banks are prioritising in their sector.",
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      "kind": "list",
      "text": "1. Solutions that banks can easily integrate... 2. The move toward nonphysical... 3. Simplified and streamlined product application... 4. Increased sophistication... 5. Emergence of self-service tools... 6. Digitalisation... 7. Increase of services... 8. Enhanced credit... 9. Blockchain... 10. The rise of marketplace... 11. Democratisation... 12. Emergence of new options...",
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      "kind": "paragraph",
      "text": "While plenty of start-ups continue to focus on engaging retail customers with innovative solutions, other FinTechs delve into lower profile or “unglamorous” back-office functions...",
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      "text": "A noticeable shift towards enterprise FinTech is also underway. More players are focused on B2B solutions than ever before.",
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      "text": "The threat of FinTech is the impact it will have on customer expectations towards banking services. — Director/Head of Department at one of the leading banks in the Netherlands.",
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