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      "text": "While the future is still uncertain, we will likely face other shocks. The rail system needs to recognise this as an opportunity, not a disaster.",
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      "text": "there will be more government intervention in the rail market; passenger confidence will be at an all-time low; other system shocks will arrive.",
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      "text": "1. Unite behind a clear, long-term vision\n2. Centre on customers\n3. Foster innovation and an experimental approach\n4. Drive decisions and value through data\n5. Adopt the mindset to adapt and thrive",
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      "text": "Since we first published this report, the world has changed beyond all recognition. The COVID-19 outbreak and subsequent national lockdowns have transformed the way we travel and brought extraordinary commercial, operational and passenger implications.",
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