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      "text": "Client situation: The client is one of the largest national retail pharmacy chains and is facing declining economics in its retail pharma business. Additionally, it was not fully capturing ‘at-risk’ dollars in its PBM contracting. The client hired Oliver Wyman to: Optimize P4P capture by assessing its current performance and portfolio of adherence programs; Outline a go-forward payer and PBM contracting strategy; Evaluate value-based services expansion.",
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      "text": "Oliver Wyman approach: Facilitated internal and external payer interviews to assess current state and future state opportunities; Conducted secondary research on competitors, market standards, adherence best practices, PBM/payer priorities and economics, and regulatory dynamics; Examined client data and provided specific recommendations on near and mid-term operational improvements in both programs and culture; Analyzed payer MA stars performance and value drivers to inform contracting recommendations; Outlined broader business model options.",
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      "text": "Key impacts achieved: Provided tactical actions to enhance current programs and designed new potential interventions to increase impact; Segmented client stores and geographies by performance and provided path forward to improve all performance; Developed PBM/payer contracting principles and recommendations for future negotiations; Created a toolkit that allows the client to recreate the payer stars analysis conducted during the engagement.",
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      "text": "VALUE-BASED CONTRACTING STRATEGY AND PAY FOR PERFORMANCE OPTIMIZATION",
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