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  "documentTitle": "Lebanon Economic Vision",
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      "text": "Compared to regional & global benchmarks however, Lebanon still lags far behind Poland, Egypt & Morocco that have managed to generate ~200k, 90k and 100k jobs in the industry respectively",
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      "text": "D1: The process outsourcing (xPO) industry broadly covers four sub-sectors: CRM, BPO, KPO, and ITO. D2: Offshoring represents the export-driven play, categorized into four buckets. D3: The industry in Lebanon is nascent with ~5,000 employees. D4: Lebanon lags behind regional benchmarks.",
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      "text": "Source: IAOP: Global Outsourcing 100 2016; IDAL BPO Factbook 2016",
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      "text": "D. Key performance measures – Outsourcing",
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      "text": "Knowledge Economy diagnostic – outsourcing key performance measures",
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