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      "text": "Since the onset of COVID-19, local bus services in Houston, Texas have experienced declines in patronage of around 50%. In response to the health concerns around COVID-19, the Metropolitan Transit Authority of Harris County (METRO), which surrounds Houston, partnered with an on-demand software provider, RideCo. RideCo digitised the \"dial-a-ride\" service which traditionally saw customers manually phoning a call centre to pre-book rides. They introduced on-demand software which enabled a fully automated transit system as well as allowing passengers to book rides through their mobiles. The modernisation of \"dial-a-ride\" software resulted in a patronage increase of 19% despite the pandemic. It also delivered a 21% reduction in cost per passenger and wait times were reduced from 60 minutes to 10 minutes.",
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      "text": "Source: RideCo - Case Study: On-demand transit revolutionizes legacy dial a ride in Houston and increases ridership by 19%",
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