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  "documentTitle": "Infrastructure beyond COVID-19",
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  "notes": "The slide uses two bar charts to illustrate survey results from the Water Services Association of Australia regarding financial stress in the water sector.",
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      "text": "A longer term recession as a result of COVID-19 could lead to much higher increases in hardship customer volumes and cause further financial stress on water utility providers, impacting their ability to fund planned infrastructure",
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      "text": "The water industry is capital intensive with high fixed costs. Revenue from household and business customers covers operating and capital costs (with some contributions from developers for growth). Hence a reduction in revenue due to customer hardship can have a significant impact on the financial wellbeing of water providers. A survey conducted by the Water Services Association of Australia reveals around 50% of surveyed members noted a small increase in average debtor days and calls for hardship since COVID-19. A longer term recession as a result of COVID-19 could lead to much higher increases in hardship customer volumes and cause further financial stress on water utility providers, impacting their ability to fund planned infrastructure.",
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      "text": "Source: Water Services Association of Australia; Australia Water Association",
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      "text": "A slow economic recovery from COVID-19 could have a significant impact on customer hardship",
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