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      "text": "This was supported by NBN who undertook a range of actions including allocated up to 40% extra capacity to retail service providers at no extra charge; agreed with major content service providers to reduce the bitrate of streamed content",
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      "text": "Retailers reduced congestion by taking up extra network capacity for the lockdown and the move to working from home resulted in a surge of usage from March 2020 to August 2020. This meant that on average, users appear to not have faced a significant problem with extra data use",
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      "text": "The NBN established a $150m relief and assistance fund with support for: households with school-aged children who do not currently have an NBN connection by creating more affordable offers; businesses and residential customers facing financial hardship",
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      "text": "The first lockdown saw average network congestion reach 58 minutes per week before decreasing as extra capacity was released. The second lockdown period in July saw congestion peak at 25 minutes per week as capacity was momentarily removed",
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      "text": "Note: * The average number of minutes of bandwidth congestion per week/ per service. This is calculated across all bandwidth purchased by all phone and internet providers across the entire network (CVC congestion). This excludes Sky Muster™ satellite. Source: National Broadband Network Co.: “How we’re tracking” reports April 2020-September 2020; L.E.K. Research and analysis",
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