{
  "docId": "019dd923-5ca1-7489-b637-dddeb6afa188",
  "docSlug": "16f346a125b9df46",
  "documentTitle": "Reinventing Global Business Services Digital",
  "authorId": "Kearney",
  "authorName": "Kearney",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "portrait",
  "aspectRatio": 0.678,
  "pageNumber": 2,
  "pageCount": 3,
  "prevPage": 1,
  "nextPage": 3,
  "slideType": "strategic_options",
  "function": "present_solution",
  "density": "dense",
  "nDataPoints": 0,
  "notes": "Uses a pyramid-based transformation diagram to illustrate the shift in GBS roles and focus areas.",
  "elementsJson": [
    "headline_text",
    "paragraph",
    "bullet_list",
    "pyramid",
    "footnote"
  ],
  "metadataConfidence": 0.95,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5ca1-7489-b637-dddeb6afa188/2",
  "deckHref": "/decks/019dd923-5ca1-7489-b637-dddeb6afa188",
  "deckJsonHref": "/decks/019dd923-5ca1-7489-b637-dddeb6afa188.json",
  "deckAnchorHref": "/decks/019dd923-5ca1-7489-b637-dddeb6afa188#slide-2",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "The role of GBS is shifting significantly from administrative tasks toward strategic partnering, placing the customer experience at the heart of the organization.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-c7c8-75cd-b887-df83747a724d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.35,
        "w": 0.85,
        "x": 0.08,
        "y": 0.38
      },
      "kind": "diagram",
      "text": "Transformation of GBS from Traditional to Digitized model",
      "attrs": null,
      "subkind": "pyramid",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "aaafa483-6675-405a-8161-8de8a6b9b0a5",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.85,
        "x": 0.08,
        "y": 0.75
      },
      "kind": "list",
      "text": "Align leadership on a digital ambition. Shift to a customer-centric operating model. Create an ecosystem of tools. Invest in capability development. Build a digital engine.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "30f6b63d-0422-42bc-9226-01decd383ee5",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.85,
        "x": 0.08,
        "y": 0.17
      },
      "kind": "paragraph",
      "text": "To remain relevant, GBS will need a new ambition focused on digital connectivity. What part of the organization is better suited for proving the value of digital than the part with tentacles that already reach across divisions and corporate structures?",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a182821d-5a19-4b08-abcc-886ceebedf4a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.2,
        "x": 0.08,
        "y": 0.64
      },
      "kind": "source-note",
      "text": "Source: A.T. Kearney analysis",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ef10e30f-01d4-4ef8-8c03-255cc7cd0d91",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.6,
        "x": 0.08,
        "y": 0.12
      },
      "kind": "title",
      "text": "A Vision for a Digital Global Services Function",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2a07a23f-a253-439e-bba2-b8bf88cc2b81",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [
    {
      "name": "Maturity Model",
      "slug": null,
      "matchId": "648eddc3-aa84-40dc-86b5-4aa78bd631e6",
      "evidence": "The diagram shows a progression from a traditional, reactive state to a digitized, proactive state.",
      "confidence": 0.85
    }
  ],
  "arcBeats": [
    {
      "to": 2,
      "from": 2,
      "beatId": "2bc8feee-4393-442c-9007-c344f950e919",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Problem & Complication",
      "beatSlug": "consultants-gambit-problem-complication",
      "evidence": "The strategic options slide implies a shift in GBS role, indicating a complication",
      "position": 1,
      "confidence": 0.8,
      "parentBeatName": "Complication",
      "parentBeatSlug": "complication"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}