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  "documentTitle": "Agile Transformation",
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      "text": "What does your organisation use metrics for? Do they focus on measuring customer centricity, collaboration level and delivery of value, or are they still mostly focused on the optimisation of specific activities?",
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      "text": "Only 17% of participants agree that their performance management systems support their Agile ambitions.",
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      "text": "Pre-funding capacity requires a different view on performance management. The shift to agility requires organisations to look differently at funding change. Pre-defined results are no longer funded based on illusive ideas that this is possible for multi-year changes.",
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      "text": "Metrics in an Agile environment need to build trust. A lot has been written on Agile metrics to measure team performance. We believe the key metric here is predictability.",
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      "text": "Collaboration is key. How we evaluate performance and the metrics we use here, typically has a strong influence on our behaviour and focus. Individual KPIs for managers stimulate the optimisation of their silos, while metrics focused on value delivery to clients stimulate collaboration to achieve this goal.",
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      "text": "According to our survey only few organisations master the art of Agile performance management to their satisfaction. According to our survey (Figure 12), only 17% of respondents reported that their organisation has a performance management system that suited their Agile ambition.",
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      "text": "Metrics differ strongly across the levels of the organisation from team to scaling on a programme or business unit level to the enterprise. Building a proper scorecard across the organisation to align to the Agile goals is a complex and time-consuming undertaking.",
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      "text": "Note: For more details, see www.scaledagileframework.com/metrics/",
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      "text": "Impact on the Operating Model – Agile performance management",
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