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  "documentTitle": "IBV Smarter Workforce Institute",
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      "text": "True employee engagement involves an understanding of the complete employee experience.",
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      "text": "Engagement has replaced satisfaction as a watchword for organizations looking to attract and retain talent. Multiple rigorous research studies have made clear linkages between employee engagement and organizational performance. Prior IBM research has shown a correlation between greater investment in employee engagement and significantly higher levels of customer satisfaction, shareholder earnings and return on assets. However, much like satisfaction, engagement has – for many companies – become little more than a score used to benchmark progress over time and against other organizations.",
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      "text": "True employee engagement involves an understanding of the complete employee experience. It requires a comprehension of how employees feel, both physically and emotionally, in their work environments. It also involves an understanding of the complex relationship between employees, managers and the larger organization. And this cannot always be gauged through yearly surveys alone.",
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      "text": "For several years, we have seen companies use various approaches to tap into the knowledge and experience of their employees. While most of these approaches have actively solicited employee input, they can now be combined with other, more passive mining of data sources – from social network postings to metadata about page views on the intranet – to help identify emerging trends, employee concerns and potential influence leaders.",
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      "text": "Much like consumers commenting on their experiences with products and services, employees can provide unique insights into opportunities for improvement within their organizations. They meet with customers and business partners, encounter competitors and may be first to see new entrants into the marketplace. So, organizations are recognizing the importance of employees as a channel for new breakthroughs and continuous improvement.",
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