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  "documentTitle": "IBV Smarter Workforce Institute",
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  "notes": "The slide uses a hub-and-spoke diagram to illustrate the cross-functional nature of an employee listening program.",
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      "text": "Build a listening coalition across the enterprise.",
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      "text": "Figure 9: Key stakeholders in an employee listening program",
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      "text": "Build a listening coalition across the enterprise. For practical reasons, listening efforts require resources from multiple functions. Building a coalition of stakeholders to design, implement and share information throughout the organization will tap into unique expertise across the enterprise (see Figure 9).",
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      "text": "Pay attention to privacy. Organizations need to consider the level of anonymity/privacy based on the goals and objectives of the listening program, as well as the culture of the organization. Four privacy approaches are: full anonymity, validated anonymity, confidential and identified (see Figure 10).",
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      "text": "Source: IBM Institute for Business Value and IBM Smarter Workforce Institute analysis.",
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