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  "notes": "The framework is a 2x2 matrix mapping 'Internal/External Specialization' against 'Non-differentiating/Differentiating'.",
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      "text": "Using two criteria – ownership and strategic differentiation – companies can group their constituent components into four main categories: strategic, support, partner and utility.",
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      "text": "enterprise is organized into components, which enables it to deliver best-in-class performance through internal excellence and external partnerships.",
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      "text": "Specialized enterprises also manage support components internally, but for reasons of economic efficiency rather than strategic differentiation. Support components encompass activities that would incur high transaction costs if handled outside the firm.",
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      "text": "Thanks to the pervasiveness of process reengineering and the benefits of partnering, most companies today already have a blended model that is part “process optimized” and part “strategically partnered.”",
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      "text": "Activities with high strategic differentiation and low transaction costs are aggregated into partner components. As the name suggests, these components are owned and managed by external, best-in-class specialists.",
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      "text": "Source: IBM Institute for Business Value.",
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