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  "documentTitle": "TEI Microsoft Azure Integration",
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  "notes": "Part of a Total Economic Impact study; includes specific metrics on ticket volume reduction and time-to-resolution improvements.",
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      "text": "The move to Azure has helped alleviate many manual errors and streamlined our support ticket process.",
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      "text": "THE TOTAL ECONOMIC IMPACT™ OF MICROSOFT AZURE INTEGRATION SERVICES",
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      "text": "Before Azure, the number of requests for support submitted by employees is 100 per week. This is 1% of the total employee population. With Azure, the number of requests is 65/week (Y1), 45/week (Y2), 25/week (Y3).",
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      "text": "Before Azure, the average time to resolve a ticket is 90 minutes. With Azure, it is 45 minutes, resulting in a savings of 45 minutes per support request.",
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      "text": "The total number of hours saved by data administrators due to avoided tickets is 2,730 in Year 1, 4,290 in Year 2, and 5,850 in Year 3.",
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      "text": "Modeling and assumptions. For the financial model, Forrester assumes the following about the composite organization:",
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      "text": "Evidence and data. Several interviewees mentioned how Azure Integration Services simplified the integration landscape; provided better visibility and control; promoted standardization; offered robust error-handling mechanisms...",
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      "text": "There are cost savings from the integrations because they eliminated the effort to enter into multiple systems. It also eliminated the bad data that then causes issues downstream and takes people a longer time to fix and figure out what's going on.",
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