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      "text": "Consulting Team: Cassandra Halloran, Andrew Nadler, Jonathan Lipsitz",
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      "text": "29 Base: 52 IT decision-makers... 30 Base: 54 legal decision-makers... 31 Base: 52 operations/supply chain... 32 Base: 52 operations/supply chain... 33 Source: 2025 Outsourcing Benchmarks... 34 Base: 53 human resources... 35 Base: 53 human resources... 36 Source: Agentic AI Agents Are A Rare Sighting... 37 Source: Agentic AI Is Rising And Will Reforge Businesses... 38 Source: AI Agent Pricing: Innovation, Confusion, And Caution Ahead...",
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      "text": "PUBLISHED January 2026",
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      "text": "Readers should be aware of the following: This study is commissioned by Microsoft and delivered by Forrester Consulting. It is not meant to be used as a competitive analysis. Forrester makes no assumptions as to the potential ROI that other organizations will receive. Forrester strongly advises that readers use their own estimates within the framework provided in the study to determine the appropriateness of an investment in Microsoft's agentic AI solutions. Forrester maintained editorial control over the study and its findings. Microsoft provided the customer names for the interviews but did not participate in the interviews. Forrester fielded the double-blind survey using a third-party survey partner.",
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