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      "text": "On average, it took survey respondents three months to initially deploy Copilot in their current environment, including governance work and internal change management.",
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      "text": "Unexpected increases in user adoption.\nUnderutilization.",
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      "text": "Total Present Value: $5,745,259",
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      "text": "Evidence and data. The implementation and management costs for Microsoft 365 Copilot encompass initial setup, ongoing support, and change management. The initial setup involves configuring Microsoft 365 Copilot within the organization's existing IT infrastructure, integrating it with other Microsoft tools, and ensuring compatibility with the organization's data and security protocols. Interviewees typically required a dedicated team of IT professionals, partners, and other professional services to manage the deployment and change management process. Additionally, organizations undertook data hygiene projects to prepare their data for generative AI, ensuring that the data was accurate, had proper permissioning controls, and was ready for use with Copilot.\n\nOngoing support is necessary to address issues and ensure employees continue to use Copilot effectively, which includes maintaining a helpdesk, providing regular updates, and managing system changes.",
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      "text": "Results. To account for these risks, Forrester adjusted this cost upward by 5%, yielding a three-year, risk-adjusted total PV (discounted at 10%) of $5.7 million.",
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