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      "text": "Similarly, another professional services organization developed a knowledge management agent using Agent Builder, a tool available in Copilot Studio and Microsoft 365 Copilot Chat, which significantly improved their sales and delivery teams’ efficiency. By focusing on curated and trustworthy knowledge sources, the agent provided more accurate and timely information, reducing the time spent on enterprise search by up to 70%. The executive global solutions lead at this organization highlighted, “Our knowledge agent helps employees find answers faster and with greater accuracy, leading to substantial time savings and improved productivity.” This improvement in efficiency and knowledge management directly contributed to greater sales velocity, higher win rates, and faster delivery times. The knowledge management agent at this professional services organization improved efficiency by 40% compared to Microsoft 365 Copilot alone. This led to significant time savings for its sales and delivery consultants, allowing them to focus on higher-value tasks.",
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