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  "documentTitle": "TEI Microsoft 365 Copilot",
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  "notes": "The slide provides specific metrics (e.g., 10 out of 16, 11.1% to 6.9%, $6.25B revenue, 3k/6k/10k users, 9 hours/month, $38/hr, 50% recapture, 0.24% OpEx decrease) to support the economic impact model.",
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      "text": "The composite decreases total operating expenses up to 0.24% with Microsoft 365 Copilot.",
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      "text": "In the HR domain, Microsoft 365 Copilot's capabilities in creating and managing learning materials enabled teams to execute training programs more efficiently. The senior product manager at a financial services organization shared that Copilot helped draft HR learning materials, making the process faster and more comprehensive. And 10 out of 16 human resource survey respondents indicated increasing the first call resolution rate with Copilot, allowing HR teams to spend more time on strategic planning, employee development, and better serving employee inquiries.",
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      "text": "The composite organization has a baseline of $6.25 billion annual revenue before Microsoft 365 Copilot.\nThe composite organization deploys Microsoft 365 Copilot to 3,000 users in Year 1, 6,000 users in Year 2, and 10,000 users in Year 3.\nForrester excludes sales, marketing, and customer service users in this benefit to avoid double counting the previous go-to-market benefit category.\nMicrosoft 365 Copilot users save an average of 9 hours per month.\nThe average fully burdened hourly rate for an employee is $38.\nEach user recaptures 50% of their time to other productive tasks.\nThe composite decreases total operating expenses up to 0.24% with Microsoft 365 Copilot.",
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      "text": "Legal teams found Microsoft 365 Copilot invaluable for reviewing and summarizing contracts. By automating contract version comparison and highlighting key changes, Copilot reduced the time spent on manual reviews. The head of marketing technology at a financial services organization told Forrester: \"Copilot has made contract review much more efficient. It quickly identifies changes and potential issues, allowing us to focus on more strategic legal work.\" Additionally, seven legal survey respondents indicated they reduced the average contract error rate from 11.1% to 6.9% with Copilot.",
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      "text": "operating expenses: 0.24%",
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      "text": "Modeling and assumptions. Based on the interviews, Forrester assumes the following about the composite organization:",
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      "text": "Copilot has made contract review much more efficient. It quickly identifies changes and potential issues, allowing us to focus on more strategic legal work. — Head of marketing technology at a financial services organization",
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      "text": "ANALYSIS OF BENEFITS",
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